Your Privacy Is Our Priority

1. Introduction

This privacy policy ("Policy") has been established by the operator ("we", "our") of the 38ok platform and website (38ok.cam). When you visit our website, register an account, manage deposits or withdrawals, or use our gaming services, you are considered to have agreed to the terms of this Policy.

We place the highest importance on your privacy. As a secure and reliable online gaming platform, 38ok applies industry-standard SSL encryption and modern data protection technology to ensure the safety of your personal information.

Please read this Policy carefully. If you have any questions, contact us via our 24/7 live chat or email.

2. Information We Collect

We collect two types of information — information you provide directly, and information collected automatically while you use our services.

2.1 Information You Provide

• Full name, date of birth, and national identity information (for age verification)
• Email address and mobile number
• Financial information — required details for bKash, Nagad, Rocket, Upay, or bank accounts
• Login credentials — username and password (stored in encrypted form)
• Support-related communications submitted via live chat or email
• Any additional information voluntarily provided

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Visit time, page list, and session duration
• Information obtained through cookies and similar tracking technologies
• Gaming activity — bet amounts, win/loss history, game preferences
• Deposit and withdrawal transaction details

3. Purpose of Using Information

Your personal information is used only for the following legitimate purposes:

• Account registration, identity verification, and confirmation of age 21+
• Processing deposit and withdrawal transactions — minimum deposit ৳300 and minimum withdrawal ৳800
• Managing bonus offers, promotions, and VIP rewards
• Providing 24/7 customer support in Bengali
• Preventing fraud, money laundering, and unauthorized access
• Improving the technical performance and security of the platform
• Managing responsible gaming tools and fulfilling self-exclusion requests
• Meeting legal obligations and complying with regulatory authority directives
• Sending relevant promotional information with your consent

4. Data Storage and Security

We apply industry-standard technical and administrative measures to protect your information.

4.1 Technical Security Measures

• All data transfers secured through SSL/TLS encryption
• Sensitive data (passwords, financial details) stored in encrypted form
• Regular security audits and vulnerability reviews
• Automated monitoring system to detect suspicious activity
• Firewall and access control systems

4.2 Retention Period

Information is retained while your account is active and for as long as required to meet legal obligations after the account is closed. Transaction records are kept in accordance with financial regulatory requirements. If you request account deletion, all information except that which is legally required will be deleted.

5. Sharing Information with Third Parties

We never sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information may be shared with trusted third-party service providers for specific operational purposes such as payment processing, identity verification, fraud prevention, and customer support management. These organizations operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in accordance with applicable law in response to court orders, lawful requests from government regulatory authorities, or in the interest of national security.

5.3 Business Changes

In the event of a merger, acquisition, or business transfer, user information may be transferred to the new owner or successor entity. You will be notified in a timely manner of any such change.

6. Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

• Essential cookies — required for login sessions, payment security, and the basic functionality of the platform
• Functional cookies — remember your preferences, language settings, and login status
• Analytics cookies — collect anonymous statistics on site usage to improve service quality
• Security cookies — help detect fraud and suspicious activity

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may limit some functionality of the platform.

7. Your Rights

You have the following rights over your personal information:

• Access — the right to receive a copy of the information we hold about you
• Right to rectification — the right to request correction of inaccurate or incomplete information
• Right to erasure — the right to request deletion of information outside the scope of legal obligations
• Right to restrict processing — the right to request that data processing be suspended in certain circumstances
• Right to portability — the right to receive your information in a structured, machine-readable format
• Right to object — the right to object to the use of your information for marketing purposes
• Right to withdraw consent — the right to withdraw consent for optional data processing at any time

To exercise any of the above rights, contact us at [email protected]. We will aim to process your request within 30 business days.

8. Payment Information Security

Financial transaction information is handled with the highest level of security. Transaction details processed through bKash, Nagad, Rocket, Upay, or bank transfer are used only for necessary purposes.

• Full card or account numbers are never stored on our servers
• Payment verification is always carried out in the secure environment of the relevant payment provider
• Transaction history can only be viewed by the account holder and authorized staff
• Suspicious transactions are immediately investigated and necessary action is taken

9. Privacy of Minors

38ok is for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

Providing a date of birth at registration is mandatory for age verification purposes. Additional verification processes may be carried out to confirm the accuracy of this information.

10. International Data Transfers

Our servers and service provider partners may be located in various countries. In such cases, we ensure that transferred information is processed while maintaining the protection standards described in this Policy. We implement appropriate contractual safeguards for data protection.

11. Changes to the Policy

This privacy policy may be updated from time to time as a result of business, legal, or regulatory changes. If any significant changes are made:

• A notice will be sent to your registered email
• The date of the change will be clearly stated on the website
• Where applicable, your renewed consent will be sought for new terms

If you continue to use 38ok services after any changes, you will be considered to have given your consent to the updated policy.

12. Links to Other Websites

Our platform does not contain any links to third-party websites. However, if any external links are added in the future, please note that our privacy policy applies only to the 38ok.cam domain. We are not responsible for the privacy practices of other websites.

13. Contact and Complaints

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact us through the following:

• Live chat — instant support in Bengali, 24/7
• Email: [email protected]

We take all privacy-related complaints seriously and are committed to providing a resolution as quickly as possible.